How to shop with us
Everything from finding an item to getting it delivered, in plain language.
If anything here does not answer your question, we would rather you asked
than guessed — the contact details are at the bottom of this page.
Placing an order
Six steps, and only the last one needs your money.
1
Find what you want. Use the search box at the top for a name you
already know, or browse the category menu on the left — Collection,
Bags, Shoes, Jewellery and Decor & Lifestyle. Categories with a
small arrow open into sub-categories, so Collection holds Tops, Shorts,
Jeans, Joggers, Fragrance and Full Fit, and Jewellery holds Watches and
Necklaces.
2
Open the item. Tap the picture to see the full page: every photo,
the price, what it is made of, the measurements and the sizes we have.
Read the description carefully — it is where
we put the detail that a photo cannot show.
3
Choose your size or option. Sizes that are sold out cannot be
selected. Where only a few are left you will see how many, so you know
whether to think about it or move.
4
Add it to your cart. The cart icon at the top keeps count. You can
carry on shopping — nothing is lost, and you can change quantities or
remove a line later from your cart.
5
Check out. Open your cart, look over the items and prices, then
press Proceed to checkout. You will need an account at this point —
creating one takes about a minute, and it is
what lets you follow the order afterwards.
6
Give us your address and place the order. Add a delivery address
and anything useful about finding it — a landmark, a gate colour, the
hours somebody is home. Press Place order. Your items are held for
you from that moment, and payment comes after.
You do not pay first. Placing an order reserves your items and
creates an order number. Nothing is dispatched until we have confirmed
your payment, and nothing is charged automatically.
Delivery
Nationwide, to any address you can describe to a rider.
Delivery charge
—
A flat fee, whatever the size of the order.
Free delivery
—
On orders at or above this amount. It comes off
your total by itself — there is no code to enter.
Where we deliver
Nationwide
Anywhere in Nigeria, to a home or an office.
How long it takes
The clock starts when your payment is confirmed, not when the order is
placed. From there we pack the same day or the next working day, and the
rider does the rest:
- Lagos and other major cities — usually 1 to 3 working days.
- Elsewhere in Nigeria — usually 3 to 7 working days, depending
on how far the address is from the nearest hub.
These are the normal ranges rather than a guarantee. Public holidays, bad
weather and an address nobody can find will all add time. If your order
is running past its range, message us with the order number and we will
chase the rider ourselves.
On the day
- The rider will call the phone number on the order, so use one that is
actually answered.
- Open the parcel and check the item while the rider is still there.
- If something is wrong — the wrong item, the wrong size, damage in
transit — do not accept it. Tell us the same day and we will put it
right.
Write a proper address. A street name and a landmark beat a
description of the area every time. It is the single thing that most
often turns a two-day delivery into a five-day one.
Payment
Bank transfer, confirmed by a person, before anything ships.
We take payment by bank transfer. When you place an order, the account
details and the exact amount are shown on your order page and sent to you
by email, so there is nothing to write down here — and nothing for anyone
to fake.
1
Place the order first. You get an order number such as
RG-1042 and your items are reserved.
2
Transfer the exact total to the account shown on your order page,
using your order number as the transfer reference. The reference is
how we match your money to your order.
3
Send us the receipt — reply to your order confirmation email with
a screenshot, or message us the order number.
4
We confirm and dispatch. Confirmation is usually within a few
working hours. Your order page moves from pending
to paid, and you get an email at
every step after that.
What we will never do
- Ask for your card PIN, your bank password, or a one-time code.
- Ask you to pay into a personal account that is not the one on your
order page.
- Message you from a random number asking for a "clearance" or
"customs" fee.
If you are ever asked for any of these, it is not us. Stop, and contact us
on the address below using the details on this site rather than the ones
in the message you received.
At checkout you will see:
Following your order, and changing it
Everything lives under My orders, and we email you as it moves.
Open My orders at any time to see where
each order has got to. These are the stages:
pending
Placed and reserved. We are waiting for your transfer.
paid
Your payment has been confirmed. Packing starts.
packed
Boxed and waiting for the rider.
shipped
On its way to your address.
delivered
Received. This is the end of the road for an order.
cancelled
Called off. Nothing is owed and the items go back on sale.
Cancelling
While an order is still pending you can cancel it yourself — the
button is on the order page and in My orders. Nothing is owed and the
items go straight back on sale.
Once we have confirmed your payment the button goes away, because at that
point there is money to send back. Message us instead and we will sort it
out with you.
Changing an address or a size
Get in touch as early as you can, quoting the order number. Before the
parcel leaves us this is usually easy. After it has shipped, the rider is
already carrying it and the answer is normally to wait for the delivery
and arrange it from there.
Common questions
The ones we are asked most.
Do I need an account to buy?
You can browse and fill a cart without one, but you need an account to
check out. It takes about a minute, and it is what gives you an order
history, saved addresses and a way to track and cancel orders.
Is my card charged when I place the order?
No. There is no automatic charge anywhere on this site. You place the
order, then you choose to make a transfer.
How do I know my order went through?
Two ways: the order appears under My
orders with a number, and a confirmation email arrives shortly after.
If you see neither, the order was not created — check your cart and try
again.
I did not get the email.
Check your spam or promotions folder first — a shop's first email to
you often lands there. Marking it as "not spam" fixes it for good. Your
orders are always visible in your account whether the email arrives or
not.
Can I pay on delivery?
Not as a rule. Orders are dispatched after payment is confirmed, which
is what lets us hold stock for you and keep prices where they are. If your
situation is unusual, ask us before you place the order.
The item does not fit, or is not what I expected.
Tell us within 48 hours of delivery, with the order number and a photo.
Unworn items in their original packaging can be exchanged for another size
where we have it. Fragrance and other sealed goods can only be returned if
the seal is unbroken.
Something arrived damaged or wrong.
That is on us. Do not accept it from the rider if you spot it at the
door; if you only find it after, contact us the same day with a photo and
we will replace it or refund you.
An item is out of stock. Will it come back?
Often, yes. Message us the item name and we will tell you whether it is
being restocked and roughly when.